How do you start with social media? What do you need to consider? When it comes to social media, there are a lot of questions, and for many companies, it is still unclear how and where to start. As with anything, it's crucial to have a basic plan before you start. In this article, I describe how to create a social media plan from scratch.

Set social media objectives

Before you arbitrarily start posting content on social media, you should take a step back and take a look at the big picture. The first step is to think about a comprehensive social media plan. Start by defining the purpose and objectives of social media for your business. 

First, think about the purpose of being active on social media. Why do you want to be active on social media? Do you want to connect with your target group, or do you want more traffic to your online presence? If you know why you want to be active on social media, you are ready to define the right objectives. Make sure to align your social media objectives with your overall business strategy.

With objectives, it is easier to measure your success or your social media return on investment (ROI). I'm sure you have heard about SMART goals. Having SMART goals means you will have tangible results to share with the organisation (or your manager).

SMART goals should be:

  • Specific,
  • Measurable,
  • Attainable,
  • Relevant/reachable, and
  • Time-bound.

An example of a SMART goal for your business might be 'Grow our LinkedIn audience by 40 new followers per month.'

Depending on the objects you defined, you should track the right metrics. Social media metrics shows data related to the success of your content and your impact on your audience on social media platforms. These metrics may include data about your audience, posts, likes, shares, and all other interactions on each platform. Keep track of all your social media content on all channels. 

Evaluate and test different posts and campaigns. Things change quickly in social media. New networks are emerging, while others are undergoing significant demographic changes. By continually testing, you can understand what works and what doesn't so that you can refine your social media plan.

Learn about your audience

It would be best if you learned everything about your audience - from what they want to what they are interested in. Creating buyer personas can help you to get to know your audience better. Buyer personas are fictional, generalised representations of your ideal customers. They help you understand your customers and prospective customers better. 

Buyer Persona Decision makerBuyer persona template: Example of Persona 1

 Download the buyer persona template

Social media platforms

It is essential that you decide which platforms you will share your content on. Think about the needs of your target audience and where they spend their time. It is crucial to be where your potential customers are today and where they might be tomorrow. If you're already using social media, conduct a social media audit. It helps you assess how well your current social media use works for you. 

To help you decide which platform you should use, here is an overview of the major platforms:

  • More than 630 million professionals gather on LinkedIn. It is the most effective place for B2B marketers to engage with decision-makers, influencers, leaders and users. These potential buyers of your products and services use LinkedIn for business purposes, connect on a professional level and consume and share knowledge. This is a very different intent and mindset from other social media platforms. And it's precisely this aspirational mindset that has led to the explosion of content now shared weekly on the LinkedIn feed. Learn how to make the most of your LinkedIn Page.
  • Facebook is still the most popular social platform, with more than 2 billion monthly users. This means for your company: a large part of your target group is most likely active on Facebook every day. Facebook for businesses is and remains a crucial discipline and should be an essential part of your social media plan. With Facebook, it is easy to turn your customers into a community by creating a Facebook page. Use your Facebook channel to promote your content to convert them to your .com/.xx., using paid advertising.
  • Over 1 billion Instagram accounts worldwide are active every single month – from users to influencers and companies. The platform can help companies to grow awareness, target the right audience, and convert visual content into sales. From major brands to local, family-run shops, businesses around the world are driving proven results with Instagram. Learn more on how to drive traffic from Instagram to your .com/.xx.
  • Twitter is a powerful platform to increase your business's online reach. 80% of all Twitter users have mentioned a brand in a Tweet. Twitter gives its users a constant stream of information and new content from all over the world. It has more than 300 millions of users every month. Twitter is an excellent platform when you want to expand brand awareness through credible ambassadors accounts. You have to be concise informative all in one tweet since Twitter limits messages of 280 characters.
  • With 2 billion monthly users, Youtube is the second-largest search engine after Google. Once you make a video, it'll show up in Google and YouTube search results. Marketing is moving toward video over static content, and YouTube is emerging yet again as a key player. You can create a YouTube channel for your company where you can upload videos for your subscribers to view, like, comment, and share. It is best for entertainment, brand awareness and support existing customers with education and video help content.
  • Of 300 million users, Snapchat's audience is primarily Generation Z. Snapchat is an app that focuses on sharing stories. Stories are allowing users to post photo and video sequences that disappear 24 hours after being posted. Snapchat might not be the best social media channel for every business. However, if your business wants to connect with people under the age of 35, Snapchat is the right place to be. That's because 82% of all Snapchat users are 34 years old or younger. It is best for brand awareness and advertising.
  • Pinterest is a place to share visual content - everything from a scarf to a truck. The 300 million monthly users visit Pinterest to discover new things and be inspired, instead of engaging with the brand, unlike most social media sites where engagement is the primary focus. According to Pinterest, 55% of Pinners are explicitly looking for products. And 83% of weekly users have made a purchase based on the content they see from brands on Pinterest.

How to create a social media content calendar

Social media content

Your social media content should be relevant and made as part of your overall social media plan and in line with the objectives. With the right messages in the form of text, images, videos, captions and hashtags, you can reach the right audience at the right time. Mix different types of content. You can have content that directly promotes your brand. But not all content created should be sales-oriented. Create relevant and engaging content that also informs, educates, or entertains your audience. 

Hint: Visual content is critical for your social media marketing success. People process visuals much faster than text, making visual content a lot more popular than textual information.

Social media content calendar

By planning and scheduling your content, you can ensure that all the necessary work is done on time and that your postings can go online at the right time. Keep track of all topics, dates and channels with a calendar. You will save time, nerves, and you won't forget a business-related event and important holidays. Start to plan and schedule your content in a calendar template or use a social media tool.

Read the complete social media guide or download the guide as PDF.

Social media guide

Niyat Ghebremichael

Niyat is a content creator at Zooma since 2019. She loves to create content​ and helps to bring campaigns and ideas to life.
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